Privacy Policy
Last updated: 26 October 2026. This policy explains what personal information Practice Flow Consulting collects through www.practiceflow.au, how we use it, and your rights.
1. Who we are
Practice Flow Consulting ("we", "us") is an independent consultancy providing Halaxy setup, training and support to Australian healthcare practices. We are not affiliated with or endorsed by Halaxy. Contact: athan@practiceflow.au.
2. What we collect
Contact form details: first and last name, email address, phone number and country, the services you are interested in, and your message.
Correspondence: emails and other messages you send us, and records of our work for you.
Website data: basic analytics and cookies from our website host (Squarespace), such as pages visited, device and approximate location.
3. Please do not send patient information
Please do not include patient or health information in the contact form or in emails to us. If we work inside your Halaxy account, we do so only with your authorisation, access it only as needed to deliver the agreed service, and treat anything we see as confidential.
4. How we use your information
To respond to enquiries and book consultations.
To deliver, invoice and improve our setup, training and support services.
To meet legal and accounting obligations.
We do not sell your information or use it for third-party marketing.
5. Who we share it with
We use trusted service providers to run our business, including Squarespace (website and forms), Google (email) and our domain email provider. Some of these store data outside Australia, including in the United States. We disclose information to others only when you ask us to, or the law requires it.
6. Cookies
Our website uses cookies for site function and analytics. You can block or delete cookies in your browser settings; some features may not work as a result.
7. Security and retention
We take reasonable steps to protect information, including account passwords and access controls. We keep enquiry and client records only as long as needed for the purposes above and our legal obligations, then delete or de-identify them.
8. Access, correction and complaints
You can ask to access or correct the personal information we hold about you by emailing athan@practiceflow.au. If you have a concern, contact us first and we will respond within 30 days. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).
9. Changes
We may update this policy from time to time. The latest version will always be on this page, with its date.